Quality

As per ISO 9001 guidelines, quality service is defined within the framework of a Quality Management System (QMS) that ensures an SPD Energy consistently meets customer and regulatory requirements. Here are the key elements:

1. Customer Focus: Understanding and meeting customer needs, and striving to exceed their expectations.
2. Leadership: Establishing a clear vision and direction for the organization, ensuring alignment of the QMS with the organization’s strategic direction.
3. Engagement of People: Involving competent, empowered, and engaged people at all levels of the organization to enhance its capability to create and deliver value.
4. Process Approach: Managing activities and related resources as processes to achieve desired results more efficiently.
5. Improvement: Continually improving the QMS to enhance overall performance¹.
6. Evidence-Based Decision Making: Making decisions based on the analysis and evaluation of data and information.
7. Relationship Management: Managing relationships with interested parties, such as suppliers, to optimize performance.

These principles helps our organizations to deliver high-quality services by focusing on continuous improvement and customer satisfaction.