Lot of customers face issue with warranty support after they purchase item from other online marketplace. Once the item is delivered and return policy days are elapsed, there is no way, they can get help from the online store for the item purchased. We have seen many customers dealing with this issue of finding service centers or support for the item purchased online and get frustrated. At SPD Energy, we care about our customers and that sentiment is extended even after the purchase of items from SPD eStore. Please note that SPD Energy provides warranty support to the items purchased from us only. Also SPD Energy reserves the right to deny or accept the warranty claim or other issues.

Warranty Clauses (within warranty period)

  1. Our products are under warranty for manufacturing defects only during for 1 year.
  2. Warranty is null & void in following cases.
    > Any operational damage cause by misused such as breaking of terminal.
    > Any operational damage cause by damaging the circuitry by improper operation.
    > Damage of identification number (Serial Number).
  3. Over Load by incorrect load.
    > Using any component at a rating higher than its operating limit will decrease its lifespan and lead to failure.
  4. An incorrect connection / malfunction of automobile charger then warranty will void.
  5. Incorrect battery voltage.
    The incorrect battery voltage can cause damage to components in the device. Most frequently the inverter bridge damages, it will cause by the excess heat generated by the spike in voltage or current.
  6. Delivery / Courier charges will be extra.
  7. SPD Energy provides standard warranty support to the items purchased from us only. SPD Energy reserves the right to deny or accept the warranty claim or other issues such repair or replacement. Service time will be minimum 7 days in case of manufacturing defects only.
  8. SPD Energy provides extended warranty for those customers who has purchased during sale.Extended warranties will take care repair or replacement within 24 hours after receiving the inverter at our work.
  9. Standard warranty is not applicable for product used in solution-based project without SPD Energy’s design approval. In such cases extended warranty is a part of sale by default. And the customer need to pay price for extended during the sale.